Order Tracking and Delivery
How can I check my order status?
You can check the status of your order by sending an email to us at firstname.lastname@example.org.
How do I know my order is confirmed?
Once you place an order you will receive an email from us, used while placing the order, confirming your order.
What are different status in My Orders?
The different statuses on My Orders are:
- PLACED: Your order is placed.
- PROCESSING: Your order is confirmed.
- SHIPPED: Your order has been shipped.
- DELIVERED: Your order is delivered and is complete.
- CANCELLED: You order has been cancelled.
- FAILED: Your order has failed to be placed.
Can I change my delivery address after I place an order?
Currently, we don’t allow to change address once the order is placed.
Can I open and check the contents of my package before accepting delivery?
Currently, this option is not available.
Why is there a delivery date range?
The delivery date range allows you to prepare yourself to receive delivery within these dates.
Which courier will deliver my item?
We use a network of trustworthy partners based on their speed to pick your item and deliver it to you.
Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the product you purchased, the price and your location. You can find these charges on the product’s information page.
What if my package is opened/tampered with?
If you feel that your package was opened/tampered with, please don’t accept delivery. Drop us an email at email@example.com.
Why did I receive a partial order?
This could be because:
- You have a single order with many items, that could have been shipped separately
- You only have a single item order.
If an item is missing from a set or combo, please get in touch with us at firstname.lastname@example.org
Delivery was attempted but I was unavailable. What next?
Do not worry, Our courier will try to attempt to deliver your order over next 2 days.
How can I get my orders delivered faster?
Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date.
The order status is 'Delivered' but I have not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us at email@example.com.
What happens to undelivered orders?
We attempt delivery many times. If undelivered, we will initiate refund.
Do you ship internationally?
Yes we do deliver internationally.