What is your return policy?
We do not offer returns unless the piece is damaged or if you received the wrong order. houseofshikha.co will refund the paid amount in full only if the order delivered is damaged or an incorrect order is delivered. In the event of the error having occurred on the part of houseofshikha.co , the product can be replaced or the amount can be refunded at the sole discretion of houseofshikha.co
Unfortunately, we do not offer any returns! If your product is damaged/incorrect, you can email our customer service team at info@ houseofshikha.co and someone will help you out with the same.
For more information, please visit our Returns and Exchanges page
Do you ship outside India?
Yes, we do! For international orders/shipping please you can select your country and the address you want it to be delivered. You can also email us at email@example.com. Our live team members will provide complete assistance as well.
How long will it take for me to receive my product?
The orders will be shipped to you within a week. These are merely indicative, our endeavor will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.
Once we receive the order, we will try dispatching your order as soon as we can. This can take upto 10-14 days. These are merely indicative, our endeavor will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.
Is It Possible For Me To Track My Order?
Once the order has been handed over to the courier agency houseofshikha.co will email you a tracking code, along with the website link on which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website.
Are The Colors Or Products Shown On The Website Accurate?
All our products on houseofshikha.co are handmade. Due to the intricate and unique nature of the products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the stones and placement of the materials as of the product image you see on your monitor and the actual product. If you order multiple products of the same design each piece may slightly differ, as the these stones are natural and not machine made.
How Do I Return A Product?
In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at firstname.lastname@example.org within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from houseofshikha.co regarding the same is received. In case of any other complaints regarding the delivered package, email us at email@example.com within 24 hours of receiving the product and we shall act on it within 48 hours.
Unfortunately we do not offer returns. If you have received an incorrect/damaged product, you can email our customer service team at firstname.lastname@example.org and someone will help you with the same.
Do I Need To Be A Member To Shop On Your Site?
Yes, you need to register as a member to shop on houseofshikha.co and complete your transaction. It helps us to know you better!
Can My Billing Address And Shipping Address Be Different?
Yes, the billing and shipping address can be different. However, houseofshikha.co does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.
Where Are You Based?
We are based out of Mumbai, India, and all products are shipped from India.
Do you ship to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.